Deputy Director, Personnel & Membership Actions

About Us

Civil Air Patrol (CAP) is comprised of 62,934 volunteers in career fields as varied as mechanics, doctors, plumbers, executives, teachers, and retirees.  CAP members embody our core values of integrity, volunteerism, excellence, and respect.  CAP is committed to diversity, equity and inclusion in alignment with our core values.

We are your neighbors, your co-workers, and we are servant leaders  volunteering our time and resources to support our  communities with emergency response, aviation and ground services, youth education and development, along with the  promotion of air, space, and cyber opportunities.

Civil Air Patrol is in a unique position being both a 501(c)(3) non-profit charity and an Air Force Auxiliary.  We are a Total Force Partner along with the Air Force, the Air Force Reserve, and the Air National Guard.

We are the only non-profit organization in the United States that combines search and rescue, youth leadership development, with  aerospace and cyber education.

Today, our 27,232 cadet members and 35,702 adult members serve with passion across 8 Regions and in 52 CAP Wings throughout the nation, including all 50 States, the District of Columbia, Puerto Rico, and the US Virgin Islands.

Job Title:  Deputy Director, Personnel & Membership Actions
Directorate:  Membership
Salary: $106,700
Location:  Maxwell AFB, AL (Hybrid worker)
Reports to:  Marie Vogt
Closing date:  4 June 2023

The Deputy Director, Personnel & Membership, will assist in managing member services and personnel actions, including overseeing a personnel database system and customer service for approximately 60,000 members. Assists the Director in working with IT personnel and other directorates to evaluate and automate business processes. Monitors effectiveness of current systems and processes; identifies operation and management problems and resolves technical issues related to systems processing. Help to manage and maintain all publications in the CAP Personnel series and assist in revising publications and forms. Assist in managing national committees/appointments, cadet and professional development registrar functions, testing control, awards, promotions, terminations, adverse actions, retirements, unit charters, counterdrug screening/training, and membership screening.

Qualifications

• Bachelor's degree desired with at least six years of customer service, professional marketing, or advertising management experience. 

• Must have experience with a membership database system. A BS in Marketing, Public Relations, Communications, or another closely-related field from an institution accredited by an agency recognized by the US Department of Education is preferred. 

• Must have supervisory experience. 

• Knowledge of Civil Air Patrol personnel policies is required. 

• Extensive working knowledge of MS Word, Excel, PowerPoint, Access, Publisher, Outlook, and Content Management Solution software (Siteviz, etc.) to implement website design features is required. Must have exceptional editing skills; strong interpersonal skills; and the ability to communicate persuasively, both orally and in writing, with managers, staff, and the public. 

• Must handle sensitive situations and deal with various personnel at all levels. 

To apply, visit our website at www.gocivilairpatrol.com to complete and submit our required online employment application.  A resume must be submitted in addition to a completed employment application at HR@capnhq.gov . The selectee must pass background and drug screenings.  This position does not offer a relocation package.  Civil Air Patrol offers full benefits in this position, including life insurance, health/dental with Blue Cross, flexible spending account, 401(k) retirement plan, sick and vacation leave, and paid holidays.  No phone calls, please.  EOE