UPDATE 6 July 2026

The National Headquarters building is still temporarily closed to employees while the air quality concerns are being addressed. 

Employees are continuing to work remotely where possible to maintain operations.  Membership has set up temporary workspace for most of our team in another building on Maxwell AFB.  We are back to normal operations except for some certificate printing capabilities.  

 

 For a quicker response time, we strongly encourage you to email your membership issues and inquiries to membershipservices@capnhq.gov. 

**Please make sure to include your CAP ID# and the nature of your inquiry.

eServices Password Issues?

eServices Password issues can be resolved by using the Password Assistance tool or submitting a Help Desk.  (The Help Desk link is listed under Contact Us on the eServices homepage.)

If you membership is expired, eServices will not let you reset your password until your membership is active again.

NHQ does not manage unit and wing email addresses or password issues.  If you need assistance with your cap email address/password, contact your unit leadership. 

 

Expired Membership Issues?

If you membership has expired, eServices will not allow you to reset your password.  Please visit the Renew/Rejoin page to get details on renewing your membership.

Expired 90 days or less?  You can log into your eServices account or your unit commander can renew you using the Online Renewal tool. 

Expired between 90 days and 180 days? Email membershipservices@capnhq.gov to assist you with renewing. Visit the Renew/Rejoin link for payment details.

Expired between 180 days and 2 years - Visit the Renew/Rejoin link for details on what is needed to either late renew or rejoin.  Cadets MUST rejoin after 180 days using a paper CAPF15 application - the online cadet app will not accept prior cadet members. 

 

Customer Service Line

334-508-1202 Follow the prompts

Office Hours are 8:00 am to 4:00 pm Central Time

****If you leave a voicemail, please include your CAP ID#, details of your issue and a call back number. 

 

Mailing Address:

CAP National Headquarters/DP
105 S. Hansell St.
 Maxwell AFB, AL 36112-6332
membershipservices@capnhq.gov

 

Accepted Payment Methods

Check or Money Orders made payable to 'Civil Air Patrol'

Visa, Mastercard or Discover ( No Amex)