Membership Customer Service Line

334-508-1202, select Option 4 and then follow the prompts

Office Hours are 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm Central Time (closed 12:00 pm  - 1:00 pm time for lunch)

****If you leave a voicemail, please include your CAP ID#, details of your issue and a call back number. 

 For a quicker response time, we strongly encourage you to email your membership issues and inquiries to membershipservices@capnhq.gov. 

**Please make sure to include your CAP ID# and the nature of your inquiry.

eServices Password Issues?

eServices Password issues can be resolved by using the Password Assistance tool or by submitting a Help Desk.  (The Help Desk link is listed under Contact Us on the eServices homepage.)

If your membership is expired, eServices will not let you reset your password until your membership. is active again.

NHQ does not manage unit and wing email addresses or password issues.  If you need assistance with your cap.gov email address/password, contact your unit leadership. 

 

Expired Membership Issues?

If your membership has expired, eServices will not allow you to reset your password.  Please visit the Renew/Rejoin page to get details on renewing your membership.

Expired 90 days or less?  You can log into your eServices account or your unit commander can renew you using the Online Renewal tool. 

Expired between 90 days and 180 days? Email membershipservices@capnhq.gov to assist you with renewing. Visit the Renew/Rejoin link for payment details.

Expired between 180 days and 2 years - Visit the Renew/Rejoin link for details on what is needed to either late renew or rejoin.  Cadets MUST rejoin after 180 days using a paper CAPF15 application - the online cadet app will not accept prior cadet members. 

 

Mailing Address:

CAP National Headquarters/DP
105 S. Hansell St.
 Maxwell AFB, AL 36112-6332
membershipservices@capnhq.gov

 

Accepted Payment Methods

Check or Money Orders made payable to 'Civil Air Patrol'

Visa, Mastercard or Discover ( No Amex)

 

IMPORTANT REMINDERS:

Processing Applications:

To keep processing times as short as possible, the Membership Team is unable to search for individual applications to confirm whether they have been received.  Applications are processed in the order received by the team and are currently taking about 7-10 business days.

Because of the volume of submissions we receive, stopping to locate individual applications would significantly slow processing for all members and could increase turnaround times to 10-15 business days or longer.

We appreciate your patience and understanding as we work to process applications as quickly and accurately as possible. 

Mail Sent to Membership:

All USPS mail is delivered to the Base Information Transfer System (BITS).   BITS is like the mailroom for all the organizations and entities on Maxwell AFB.   

This affects Membership in three ways:

1.  Additional transit time.   Mail is first delivered to BITS before reaching NHQ, which adds time between the postmark date and when the application arrives in our office.  Because BITS has only 1-3 employees, staff absences can affect when mail is sorted and available for CAP to pick up.        

2.  Holiday-related delays.  BITS is staffed by federal civilian employees and is closed on federal holidays and military family days that CAP does not observe. As a result, mail can accumulate during these closures and delay delivery to NHQ.

For example, BITS is typically closed Wednesday through Friday during Thanksgiving week, while the USPS is closed only on Thanksgiving Day. When BITS reopens, staff must process several days of mail for the entire Maxwell AFB community, which can delay delivery of membership applications. Consequently, the heaviest application mail volume for NHQ is often received on the Tuesday following a long holiday weekend.

3.  Certified mail handling.  USPS Certified Mail is delivered to BITS instead of directly to CAP.  Because certified mail on a military base requires special handling and secure storage, it must be picked up by CAP or CAP-USAF personnel who hold a security clearance, which can add additional delays.  

Compounding the problem is that the tracking information will show that the item as “delivered,” but that delivery date reflects receipt by BITS, not by CAP.  As a result, an application may appear delivered in the USPS system even though it has not yet reached DP for processing.